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Terra Dotta University 2013

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Tuesday, April 16 • 11:00am - 11:50am
Business Continuity / Change Management

>>View Presentation Slides - Part 1

>>View Presentation Slides - Part 2

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>>Sample Flowchart Excel

Let’s face it - staff turnover is a fact of life.  It’s always a challenge, but with proper processes in place, it doesn’t have to be show stopper.  In this session we will discuss what steps should be taken in the software to prepare for a staffing change as well as ideas for documenting office processes so you won’t be at risk if the unexpected happens.  This session is recommended for users of all levels.


Speakers
avatar for Erica Masten

Erica Masten

Director of Support Services, Terra Dotta
Erica is the Director of Support Services. She joined Terra Dotta in 2008, bringing with her a passion for international education and an extensive student-perspective of study abroad. She holds two degrees from UNC-Chapel Hill; a Master in Business Administration and an undergraduate degree in International Studies. During her undergraduate studies she completed three semesters of study abroad including one semester in Perth, Australia... Read More →
avatar for Douglas Upton

Douglas Upton

Assistant Director of the Global Education Opportunities Center, Colleges of the Fenway
Douglas Upton is the Assistant Director of the Global Education Opportunities Center at the Colleges of the Fenway consortium in Boston, Massachusetts. Over the past 15 years, Douglas has served as an international student and scholar advisor, a data manager and program administrator, a teacher of English as a Second Language, and as the Director of an Intensive English Language program.  As an undergraduate, Douglas spent the better part... Read More →


Tuesday April 16, 2013 11:00am - 11:50am
Marquis 1