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Terra Dotta University 2013

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Wednesday, April 17 • 1:30pm - 2:20pm
Who Am I and Why Can't I Login?: Front-end Integration Troubleshooting

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Connections to authentication portals and external user data systems can be a critical part of your site’s daily operations that grind a workflow to a near standstill when they aren’t functioning as they should be. Frustrated emails from potential applicants, recommenders, and staff members will make these high-priority issues that need to be resolved as quickly and effectively as possible. As an administrator responsible for getting the problems solved, you’ll want to have the most comprehensive and time-efficient methods for investigating and analyzing these reports.

This session will cover the three most common integration-related issue reports focusing on how to use the software’s built-in maintenance tools for troubleshooting. A step-by-step walkthrough of a template workflow for each will explain how to determine impact of integration issues, gather the most important relevant information, and find the quickest path to resolution. The first two issues will describe the processes when applicant information is not being found for new users and not being updated for current applicants. The last will cover the process for helping users report that they are unable to login to your site.

Learning about how to use the software’s maintenance utilities will be useful to IT server administrators unfamiliar with the software's functionality, but it can also be useful for non-IT office administrators that need to follow-up on these reports from their users.


Speakers
avatar for Steve Sweitzer

Steve Sweitzer

Senior Product Support Specialist, Terra Dotta
Steve is Terra Dotta’s Senior Product Specialist.  He has been Terra Dotta’s primary on-site trainer and has trained university staff at over 40 campuses across the country.  Steve has helped hundreds of users understand, implement, and become masters in the use of the software.  He earned a BA in Communications at Syracuse University in 1995 and currently resides in Chapel Hill, NC.  Steve has been a member of the... Read More →


Wednesday April 17, 2013 1:30pm - 2:20pm
Marquis 5